Privacy Policy

Last updated: 6 August 2026

1. About this privacy policy

This privacy policy explains how personal information is collected, used, stored and protected when you visit or interact with the Plumbers for Drains website:

https://plumbersfordrains.co.uk/

This policy relates specifically to information collected through this website, including contact forms, cookies, website analytics and direct communications initiated through the website.

Where a website enquiry develops into an ongoing customer or supplier relationship, additional privacy information may apply to the subsequent processing of your personal information.

For the purposes of applicable data protection law, Plumbers for Drains is the data controller for personal information collected through this website.

In this policy, “we”, “us” and “our” refer to Plumbers for Drains.

2. Contact details

Questions, requests or complaints about this privacy policy or the way personal information is handled through the website can be sent to:

Email: info@plumbersfordrains.co.uk
Website: https://plumbersfordrains.co.uk/

An Information Commissioner’s Office registration number will be added to this policy if registration is required and once the relevant details have been confirmed.

3. Personal information we collect

The personal information collected through the website depends on how you use it.

Information you provide

When you complete a contact form, request a quotation, ask for a call back, send an email or otherwise contact us through the website, we may collect:

1. Your name

2. Your email address

3. Your telephone number

4. Your address or postcode

5. Details about your property, drainage issue or service request

6. Your preferred method or time of contact

7. Photographs, documents or other files you choose to provide

8. Any other information included in your message

Please avoid sending sensitive personal information through the website unless it is genuinely necessary and has been specifically requested.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

1. Your Internet Protocol address

2. Your browser type and version

3. Your device type and operating system

4. The pages you visit

5. The date and time of your visit

6. The website or link that referred you to this website

7. The time spent on individual pages

8. General interaction and navigation information

9. Cookie identifiers and consent preferences

This information may be collected through server logs, cookies, analytics services and similar technologies.

4. How we use personal information

Personal information collected through the website may be used to:

1. Respond to enquiries and contact requests

2. Provide information about requested services

3. Prepare or arrange quotations

4. Arrange appointments, inspections or call backs

5. Communicate with you about your enquiry

6. Operate, maintain and improve the website

7. Understand how visitors use the website

8. Identify and resolve technical problems

9. Protect the website against fraud, misuse, spam and security threats

10. Record and manage cookie preferences

11. Maintain appropriate records of website communications

12. Establish, exercise or defend legal claims

13. Comply with applicable legal and regulatory obligations

We will not use personal information collected through the website for purposes that are incompatible with those described in this policy unless we have a lawful reason to do so.

5. Lawful bases for processing

UK data protection law requires us to have a lawful basis whenever we process personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Steps requested before entering into a contract

We may process your information where you ask us to provide a quotation, arrange a service or take other steps before entering into an agreement with you.

Legitimate interests

We may process information where it is necessary for our legitimate interests or those of another organisation, provided that those interests are not overridden by your rights and freedoms.

These interests may include:

1. Responding to website enquiries

2. Operating and improving the website

3. Protecting the website and its users

4. Preventing fraud, spam and misuse

5. Maintaining appropriate communication records

6. Understanding the effectiveness of the website

Consent

We may rely on your consent for certain activities, including:

1. Placing non essential cookies

2. Using optional analytics or advertising technologies

3. Sending marketing communications where consent is required

You can withdraw your consent at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.

Legal obligation

We may process personal information where this is necessary to comply with a legal or regulatory obligation.

Legal claims

Information may also be processed where necessary to establish, exercise or defend legal claims.

6. Contact forms and enquiries

When you submit an enquiry through the website, the information you provide will be used to review and respond to your request.

Your information may be sent to an email account, customer enquiry system, website database or another secure system used to manage enquiries.

Submitting a contact form does not automatically add you to a marketing list. Marketing communications will only be sent where permitted by law and where the appropriate consent or other lawful basis exists.

Please ensure that information submitted through the website is accurate and does not include personal information about another person unless you have permission to provide it.

7. Cookies and similar technologies

The website uses cookies and may use similar storage and access technologies.

Cookies are small files stored on your computer, tablet or mobile device when you visit a website. They may be used to make the website function, remember preferences, understand website usage and support external services.

Cookies used by the website may include the following categories.

Strictly necessary cookies

These cookies are required for the website to function correctly. They may support security, network management, contact forms, cookie consent preferences and other essential website features.

Strictly necessary cookies may be placed without consent where permitted by law.

Functional cookies

Functional cookies allow the website to remember choices or provide additional functionality.

Where consent is legally required, these cookies will not be activated unless you accept them through the cookie consent banner.

Analytics cookies

Analytics cookies help us understand how people find and use the website. Information may include which pages are visited, how long visitors remain on the website and whether technical errors occur.

Where required, analytics cookies will only be activated after you have provided consent.

Advertising cookies

The website may use advertising or tracking cookies where relevant. These cookies can be used to measure advertising performance or display more relevant content.

Advertising cookies will only be activated after consent where consent is required.

Managing your cookie choices

When you first visit the website, a cookie consent banner allows you to accept, reject or manage non essential cookies.

You can change your preferences through the cookie settings tool where available. You can also delete or block cookies using your browser settings.

Blocking strictly necessary cookies may affect the operation of the website.

The cookie consent banner or cookie settings tool should be consulted for current information about the individual cookies and third party technologies used by the website.

8. Website analytics

The website may use an analytics provider to collect aggregated information about website traffic and visitor behaviour.

Analytics information may be used to:

1. Measure website traffic

2. Understand which pages are most useful

3. Identify technical problems

4. Improve website content and navigation

5. Assess the effectiveness of marketing activity

Where analytics involves storing or accessing information on your device, it will only be activated with consent unless a legal exemption applies.

Where possible, analytics information will be aggregated, limited or anonymised.

9. Sharing personal information

We do not sell personal information collected through the website.

Personal information may be shared with trusted service providers where necessary for them to provide services on our behalf. These providers may include:

1. Website hosting providers

2. Website designers and maintenance providers

3. Email and communication providers

4. Contact form and enquiry management providers

5. Analytics providers

6. Website security and spam prevention providers

7. Data storage and backup providers

8. Professional advisers, including legal or accounting advisers

Personal information may also be disclosed where:

1. Disclosure is required by law

2. It is requested by a court, regulator or public authority

3. It is necessary to investigate fraud, misuse or a security incident

4. It is necessary to protect our legal rights or the rights of another person

5. It is required as part of a sale, transfer or restructuring of the website or relevant operations

Service providers are only permitted to use personal information for the purposes for which it has been provided and must protect it appropriately.

10. International data transfers

Some website hosting, analytics, email, security or technology providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

These safeguards may include:

1. A United Kingdom adequacy decision

2. Approved contractual protections

3. Other safeguards permitted under applicable data protection law

Further information about relevant international transfer safeguards can be requested using the contact details in this policy.

11. How long information is retained

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected.

The retention period will depend on factors including:

1. The nature of the enquiry

2. Whether the enquiry develops into a service request

3. The need to maintain communication records

4. Applicable legal, tax, insurance or regulatory requirements

5. The possibility of a complaint, dispute or legal claim

6. Website security and fraud prevention requirements

Information that is no longer required will be securely deleted, anonymised or otherwise removed from active systems.

Backup copies may remain for a limited period until they are overwritten or securely deleted in accordance with normal backup procedures.

12. Data security

Reasonable technical and organisational measures are used to protect personal information against:

1. Unauthorised access

2. Accidental loss

3. Improper use

4. Unauthorised alteration

5. Unlawful disclosure

6. Destruction

These measures may include secure hosting, access controls, software updates, security monitoring, backups and encrypted connections.

No method of transmitting information over the internet is completely secure. Although reasonable measures are used to protect information, the absolute security of information sent through the website cannot be guaranteed.

13. Your data protection rights

Depending on the circumstances, you may have the following rights.

The right to be informed

You have the right to receive clear information about how your personal information is collected and used.

The right of access

You can request confirmation of whether your personal information is being processed and ask for a copy of that information.

The right to rectification

You can ask for inaccurate personal information to be corrected or incomplete information to be completed.

The right to erasure

You can ask for personal information to be deleted in certain circumstances.

The right to restrict processing

You can ask for the use of your personal information to be restricted in certain circumstances.

The right to data portability

Where this right applies, you can ask to receive personal information you provided in a structured, commonly used and machine readable format. You may also ask for it to be transferred to another organisation where technically possible.

The right to object

You can object to certain processing based on legitimate interests. You also have the right to object to the use of your information for direct marketing at any time.

Rights relating to automated decision making

You may have rights relating to decisions made solely through automated processing where those decisions have legal or similarly significant effects.

The website is not intended to make solely automated decisions that have legal or similarly significant effects on visitors.

The right to withdraw consent

Where processing is based on consent, you can withdraw that consent at any time.

These rights are subject to certain legal conditions and exemptions. We may need to request information to confirm your identity before responding to a request.

Requests can be sent to info@plumbersfordrains.co.uk.

14. Data protection complaints

If you are concerned about how personal information collected through the website has been handled, please contact us first so that the matter can be investigated.

Complaints can be sent to:

Email: info@plumbersfordrains.co.uk

We will acknowledge a data protection complaint within 30 days and will investigate and respond without undue delay. We may contact you if additional information is needed to understand or resolve your complaint.

You also have the right to complain to the Information Commissioner’s Office, which is the United Kingdom regulator responsible for data protection.

You are encouraged to raise the matter with us first, but you are not required to do so before contacting the Information Commissioner’s Office.

15. Marketing communications

Personal information submitted through the website will not automatically be used for marketing.

Where marketing communications are sent, they will only be sent where permitted by applicable law.

You can unsubscribe from marketing communications at any time by:

1. Using the unsubscribe option included in the communication

2. Replying to the communication

3. Contacting info@plumbersfordrains.co.uk

Service related or administrative messages may still be sent where they are necessary to respond to an enquiry or provide a requested service.

16. Children’s information

The website is intended for a general adult audience and is not designed specifically for children.

We do not knowingly use the website to collect personal information from children. If you believe that a child has submitted personal information through the website without appropriate permission, please contact us so that the information can be reviewed and, where appropriate, deleted.

17. External websites

The website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of external websites. You should read the privacy policy of each external website before providing personal information.

18. Changes to this privacy policy

This privacy policy may be updated from time to time to reflect:

1. Changes to the website

2. Changes to the cookies or services used

3. Changes to the way personal information is processed

4. Changes to legal or regulatory requirements

The latest version will be published on this page. The date at the beginning of the policy shows when it was last updated.

19. Contact us

For questions about this privacy policy, to exercise a data protection right or to make a complaint, contact:

Email: info@plumbersfordrains.co.uk
Website: https://plumbersfordrains.co.uk/